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Last update: never

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Connie Walsh

10 Feb, 2012 11:36 AM

I installed tvshows a week ago and set it all up. I can get it to download the tv shows manually but it does not seem to be able to do it by itself. The subscription screen says Last update: never.

I have entered this information before and it did not show up as a support discussion item and I am confused as to what happened. I will add the logs as soon as I see it.

1. Support Staff 1 Posted by Víctor Pimentel on 11 Feb, 2012 02:52 PM

   

   Hi Connie,

   A couple of questions:

   • Are you using any type of firewall? For example, Little Snitch.
   • If not, try to type this in Terminal.app (it's in the /Applications/Utilities/ folder):

   chmod 755 ~/Library/LaunchAgents/
   chmod 644 ~/Library/LaunchAgents/com.victorpimentel.TVShowsHelper.plist

   If that doesn't solve your problem, please send us your log.

   Cheers!

   • Edit

2. 2 Posted by Connie on 11 Feb, 2012 05:41 PM

   

   No firewall on the mac. I entered the commands above and there was this response from the second commnad:

   chmod: /Users/user1/Library/LaunchAgents/com.victorpimentel.TVShowsHelper.plist: No such file or directory

   I believe I have already done the read write permissions on the directory. I have attached the logs.

   • TVShows.log 14.8 KB
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3. Support Staff 3 Posted by Víctor Pimentel on 11 Feb, 2012 11:36 PM

   

   It seems that the problem should be fixed now. Reopen the application so that the program can start the helper (you should see a menubar icon).

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4. 4 Posted by Connie on 12 Feb, 2012 08:16 PM

   

   Still having fun with this.
   I'm filling in for my wife...
   I've rebooted the system as I wasn't clear on what you meant by reopen the application when it is a system preference.
   By default, Vuze has also been restarted. There is a menu icon for vuze.

   Going to the terminal:
   Family-Room:~ user1$ chmod 755 ~/Library/LaunchAgents/Family-Room:~ user1$ chmod 644 ~/Library/LaunchAgents/com.victorpimentel.TVShowsHelper.plist
   chmod: /Users/user1/Library/LaunchAgents/com.victorpimentel.TVShowsHelper.plist: No such file or directory
   Family-Room:~ user1$ cd Library/LaunchAgents/Family-Room:LaunchAgents user1$ ls
   com.divx.agent.postinstall.plist
   Family-Room:LaunchAgents user1$

   As you can see there is no .plist file. Presumably this is the critical item that we're missing to make this all work?

   Do I need to re-install to get this file created/generated?

   • Edit

5. Support Staff 5 Posted by Cristina Gómez on 12 Feb, 2012 09:39 PM

   

   What Victor meant by "open the application" is "open the TVShows PrefPane" ;) Now that you have the right permissions, it should automatically create the .plist file and launch the background process.

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6. 6 Posted by Connie Walsh on 12 Feb, 2012 11:09 PM

   

   Opened the pref pane after a reboot and still no plist file.

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7. Support Staff 7 Posted by Víctor Pimentel on 13 Feb, 2012 09:22 PM

   

   Hi again Connie,

   Maybe your problem is more deep, I'll recommend you to repair permissions:

   http://blog.chron.com/techblog/2011/09/want-to-really-repair-permis...

   It's a little cumbersome, but it has saved me more than once.

   Cheers!

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8. 8 Posted by Connie Walsh on 14 Feb, 2012 01:23 PM

   

   So we don't have lion on our mac. But we ran the regular disk utility permissions thingy, It did not help. So we created a new user and then copied the missing file over. Lo and behold the vuze application started up and some of the older episodes that we streamed were downloaded.

   So far it still says last checked never...but it is working now.

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9. Víctor Pimentel closed this discussion on 14 Feb, 2012 07:49 PM.