Both SD and HD downloads

Bart's Avatar


18 Mar, 2012 05:08 PM

The last week I have been away, and during that week I left TVshows 2 running. Now it seems that most of my shows have been downloaded in both SD and HD. My preference is set to HD so I don't need the SD versions. Is there a way to completely disable SD downloads?

  1. 1 Posted by Bart on 18 Mar, 2012 05:12 PM

    Bart's Avatar

    I've just seen the proposed solution of your knowledge base (very nice!), but right now it just seems to download both files at the same time and not after a set amount of time.

  2. Support Staff 2 Posted by Cristina Gómez on 23 Mar, 2012 07:19 AM

    Cristina Gómez's Avatar

    Hi Bart,

    The "timeout" only applies when it doesn't find the preferred quality, it should not download both.

    However, we have a known bug that can make it download two versions of the same episode. We're trying to fix it, sorry for the inconvenience.

  3. Cristina Gómez closed this discussion on 23 Mar, 2012 07:19 AM.

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