mp4 files on Apple TV 1st gen

D3's Avatar


16 Mar, 2012 02:55 PM

Hi all,

I loved the move to the new .mp4 file format, but I just realize they don't play on my Apple TV 1st ten. It plays fine on everything else (iTunes and Apple TV 2) but not the first gen. The weird thing is the it syncs the file as it is compatible, starts playing but no image comes out and the device freezes forcing a reset.

Any ideas why? What is the reason behind? Any chance of making them compatible?

  1. Support Staff 1 Posted by Cristina Gómez on 19 Mar, 2012 11:38 AM

    Cristina Gómez's Avatar

    Hi D3,

    It's probably because the .mp4 settings the scene is using now are not compatible with the first gen Apple TV. You can always convert the .mp4 into a different .mp4 that will play in your original Apple TV, the same way you used to do when the scene released .avi files.

  2. Cristina Gómez closed this discussion on 19 Mar, 2012 11:38 AM.

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