HD files are downloaded ... but I just want SD
I've just got an issue with tvshows2, in the main preference I didn't checked "define HD version as default download" (sorry I've got the french version so, I'm not sure if it's the same translation)
I don't have this option checked at the serie's level neither
But 10 minutes ago, it dowloaded episode 12 and 13 of chuck in 720, and the last 2 episodes of Lost girl also.
Is it a glitch or ?
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Support Staff 1 Posted by Cristina Gómez on 02 Feb, 2012 07:42 PM
Please read this article, it explains how TVShows can download the HD version even when HD is not checked if the SD version isn't available in a preset time.
However, Chuck 5x12 and 5x13 are available in SD since last friday... did you just turn on your computer? Did you already have the SD version of those two episodes? I am subscribed to Chuck in SD and my TVShows downloaded the SD versions last weekend and nothing today, it's strange. But when more than one episode of the same show is published within a short period of time (e.g. two episodes are aired in one night), TVShows can behave weirdly, and it's difficult to fix.
Can you send us the log? (it's in the About tab -> View logs) We'll take a look and if it's something different than the "typical" strange behaviour when there's more than one episode at once we'll let you know.
Cristina Gómez closed this discussion on 02 Jul, 2012 03:15 PM.