Episode not appearing in app even though available in feed?

A's Avatar


26 Jan, 2012 06:26 PM

For Conan the episode appears in the feed even though it's not appearing and therefore not downloading in the app. Is there any way to force the app to "see" the episode? Feed URL: http://tvshowsapp.com/feed/?filter=Conan%20eztv&userName=eztv

  1. 1 Posted by A on 26 Jan, 2012 10:05 PM

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    Is TVShows waiting for a release by eztv rather than taking the earlier tvteam release for the 2012.01.25 episode?

  2. 2 Posted by A on 26 Jan, 2012 10:35 PM

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    Okay, so about 12 hours later TVShows downloaded the tvteam release. Maybe it got bored of waiting for the eztv release?

  3. 3 Posted by A on 27 Jan, 2012 04:12 AM

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    If it helps, the logs don't indicate anything particularly interesting. For instance, it simply does not find any new episodes even though the latest episode is available in the online feed (but not in the list of episodes on the app itself). Once the app downloads the episode, then in the log it indicates that it found the new episode, as expected.

  4. Support Staff 4 Posted by Cristina Gómez on 27 Jan, 2012 08:57 PM

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    Hi A,

    Actually, TVShows is working as it's supposed to. You can read the "Hours to wait until the additional sources are used" section from this article that explains why TVShows didn't download the episode when it first appeared in the feed and why it eventually downloaded it exactly after 12 hours. And you can change that time too, but keep in mind that if you want any version as soon as it comes out, you should just check the "use additional sources" option in TVShows Preferences tab.

  5. Cristina Gómez closed this discussion on 27 Jan, 2012 08:57 PM.

  6. A re-opened this discussion on 31 Jan, 2012 08:56 PM

  7. 5 Posted by A on 31 Jan, 2012 08:56 PM

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    Okay thanks. There is no option to download additional sources; there's only "Use additional sources for HD", but I'd prefer just standard definition.

  8. Cristina Gómez closed this discussion on 01 Feb, 2012 11:15 AM.

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