Does anyone even read this anymore…?!?
So I've noticed that problem reports like threads about shows not being downloaded keep piling up on here but I haven't found a single response from the dev team to any of those, hence my question: does anyone from the TVShows team even check in here anymore…?!?
And if they do how come they never reply to anything that's being posted anymore…?! Even their contact form on the website isn't a direct message to them but creates a post in here, so good luck with that…
Same goes for their Twitter account, last tweet dates from February 9 and they don't reply to anything on there either…! :(
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1 Posted by gmc on Mar 26, 2014 @ 08:12 AM
Hi Mile,
I'm guessing these hard working developers who give their time voluntarily to provide people like us with high quality software free of charge are beavering away to produce version 3 of TVShows. I'm guessing too that answering posts is a bit of a distraction from their primary task and that most of the issues reported here are more to do with the feeds from TPB and eztv than from their software. Just my guesses though. :)
2 Posted by MILE on Mar 26, 2014 @ 06:06 PM
Nice snarky guesses and in the end just one of those "if it's free you are not allowed to criticize" arguments -- which I find invalid…!
We are all busy but if you have decided to offer a service you should commit to it and supporting the app that you are busy developing is part of that -- especially since problem reports are piling up in here…! The least they can do is check in occasionally and show that they acknowledge the issues, don't you think…?! Disappearing for over two months is definitely not the way to handle things…
This forum here is part of their business and should be treated as such -- just my thoughts though…
(BTW, personally I'd rather pay an appropriate amount of money and get a working product that's being actively supported and maintained than have an app that is free or donation-funded where the devs treat it as a temporary project without any commitment)
3 Posted by gmc on Mar 26, 2014 @ 07:48 PM
Interesting world view you have there. Someone gives you something for nothing so they owe you.
I have found the developers to be very responsive in the past and am confident that - if this current problem is of their making - they will work on a fix and get it to us as time and their paying jobs allow. Spending time answering emails doesn't get us any closer to a solution. I agree some sort of announcement would be nice but I certainly don't feel this team owes me anything.
I suspect the issue is with the feeds from The Pirate Bay or EZTV but have no way to test that.
4 Posted by MILE on Mar 26, 2014 @ 11:25 PM
Okay, here's an example: Let's say you ask me to fix your internet setup (or some appliance or whatever) and I agree to do that for free and come over on a certain day and do that -- I don't really owe you anything but I have still committed to getting your internet up and running again and you'd be rightfully pissed or at least disappointed if I don't show up to do that and don't answer your calls or messages, would you not…?!
The developer have taken on a commitment which (in my eyes) consists of developing and improving the app, offering support for the app when people have problems -- after all that's why this forum here exists, right…?! Our part of the commitment would be to use the app, report bugs, spread the word and (hopefully) donate to their effort or (if they ever choose to charge for the app, which they should) pay our fees…
And once again, developing an app is just a fraction of the process, maintaining and supporting it is another big and important chunk for anyone who wants to successfully distribute any software…
So no, of course they don't technically owe me anything and I actually really appreciate all the work that has been put into the project so far -- but I still find it unprofessional and disrespectful to their users to just totally ignore every kind of communication attempt for about two whole months now…! You may see things different and that's totally okay with me…
5 Posted by Relax Man. on Mar 27, 2014 @ 03:39 AM
Geeze Mile, Take a chill pill. I have similar issues where programs are not showing up their episodes (e.g. resurrection). So I just download the torrent direct. (Vuze) Problem solved. Im sure things like this will be fixed eventually by the team. Hopefully in the next version.
6 Posted by MILE on Mar 27, 2014 @ 04:11 AM
No worries, I'm totally chill, always have been. That doesn't mean I can't voice my opinion about certain matters every now and then -- that's what places like this are for, you know…?! Just like you and gmc chose to communicate your disapproval for my posting, it's your opinion and you are free to express that…
And as I mentioned before it's not just about the reported problems anyway but the general lack of commitment, which I personally find disappointing, that's all…
Good to know that you don't care and thanks for letting me know, man…! Peace out…
7 Posted by gmc on Mar 28, 2014 @ 08:27 AM
Hi Mile,
I guess I just disagree with your entire premise. As an example; I work on a voluntary basis as a webmaster for an organisation that is run entirely by volunteers. I do the job as best I can when my day job, other voluntary jobs I do, my family, home maintenance etc. etc. allow me time. If someone gets pissed with me not answering an eMail within a few hours it annoys me a little because the members know how the society works. I figure they should expect us to do our jobs but should cut us some slack knowing we are not being paid to fulfil our roles and are generally busy people.
Perhaps my view is skewed by the experience I have of doing things unpaid. I appreciate that people who provide me with things free of charge are doing me a kindness. I don't feel there is any implied contract between us to continue to provide updates and support or ongoing kindness. If someone is kind enough to say they will come over to help me with something and then cannot do it I assume something else took priority and cut them some slack. I don't get pissed at them. Perhaps I'm just weird? Perhaps I am just too old to understand the attitudes of, what to many like me, appear to be an "entitled" generation. A generation that speaks and behaves as though the world and those in it owe them something. I'm sure this doesn't mean you. I'm sure you don't feel entitled to anything you haven't paid for or worked for but there are many out there that this description fits all too well.
I just hope that all those people you help on a voluntary basis appreciate you and your efforts. I hope the people you give things to treat you kindly and say encouraging things to you and don't just demand more. I hope you are blessed by those skilled, intelligent, generous people whose life you touch and influence each day and who, in turn touch and enrich yours. Be blessed my friend, be blessed and learn to know and appreciate that you are being blessed.
8 Posted by kenmacdonald on Mar 30, 2014 @ 08:35 PM
Just my opinion, but they are not working for free. Some people pay for their software. I donated $50 last Nov because I really liked it and used it everyday. But then I started having problems, where no new potential shows were displayed (that was fixed), new episodes were not downloading, or duplicate episodes were downloaded. I haven't seen any tweets from them since Feb 9th, and when I looked at their “discussions,” I haven't seen any responses from them in a while.
I goggled alternatives to TVShows and discovered Catch.app and ShowsRSS. I turned off TVShows (until they return), and am now using Catch. I'll donate to ShowsRSS if TVShows does not return. But I’ve always liked TVShows. I like their V2 and V3 predicted features, and I hope they return. It’s totally fine to take a break, but they should let us know when they leave, and when they think they will return, if they want us to be loyal.
9 Posted by paul on Mar 30, 2014 @ 11:42 PM
Im having issues as well, if i tick priortise magnet links its downloads tv shows to my donload folder, then move it manually, if i dont do this nothiinh downloads, nothing seems to be blocked but it just wont work any ideas how to resolve this until they sort this issue
10 Posted by toinekamps on Apr 01, 2014 @ 12:17 PM
Yes, I am having some problems too with certain shows not downloading new episodes, but you should try a different approach here MILE and show some appreciation instead of blaming them a 'general lack of commitment', wtf?
It's your choice to use this software and they don't 'owe' you anything, if you want to fix the issues yourself, go ahead and download their FREE repository on GitHub: https://github.com/victorpimentel/TVShows