Duplicate downloads

Clint's Avatar


18 Dec, 2013 01:17 AM

Lately (last couple months) it seems that TVShows is auto-adding two downloads for some shows. One will be HD, right around a gigabyte, and the other will be a small SD file. I have it set to download HD for every show. Today it did it with How I Met Your Mother and Almost Human. Any way to fix this issue?

  1. 1 Posted by Clint on 18 Dec, 2013 01:21 AM

    Clint's Avatar

    After submitting a knowledge base article came up regarding SD fallback settings. I followed that and changed my fallback time to 48 hours. We'll see if this helps.

  2. Support Staff 2 Posted by Cristina Gómez on 18 Dec, 2013 09:02 AM

    Cristina Gómez's Avatar

    Hi Clint,

    Please check if those are custom subscriptions (you may have accidentally converted a preset list subscription into a custom one), a gear icon is displayed over the show image when it is a custom subscription. TVShows treats custom subscriptions differently (every new item in the feed is downloaded), so if you didn't want them to be custom just delete them and add them again from the show list.

  3. 3 Posted by Jorge Sagasti on 05 Mar, 2014 03:20 PM

    Jorge Sagasti's Avatar

    Hi Clint,
    I am having the same issue, what value did you use for AutoDownloadFallbackSD?
    Is it working now?


  4. 4 Posted by Clint on 11 Mar, 2014 05:43 AM

    Clint's Avatar

    If I remember correctly, you have to put it in in seconds, so 48 hrs is 173000 seconds. Yes it seemed to help with the problem. I recently did a clean (no backup apps or settings restore) install on my Mac so that setting is no longer being used. I'll reinstitute it if I feel it's necessary. They also weren't custom subscriptions. I even deleted and re-added all my subscriptions but that didn't help at the time.

  5. 5 Posted by Jorge Sagasti on 11 Mar, 2014 01:49 PM

    Jorge Sagasti's Avatar

    Thanks a lot.

    In theory, there is no difference between theory and practice; in practice, there is.

    On Mar 11, 2014, at 2:43, Clint <[email blocked]> wrote:

  6. 6 Posted by Clint on 13 Mar, 2014 01:23 AM

    Clint's Avatar

    Well it added an SD and HD version a show tonight. No gear icon indicating a custom subscription. I'm going to have to redo the delay. I'm thinking a longer delay should be built in to the app.

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