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a small problem

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Giulio

19 Jan, 2012 12:12 AM

hey there, I've just installed tvshows, and it seemed great: i've added a few series i'm interested in, and everything seemed to work fine.

but when i tried to download some episode through torrent, the program told me that they weren't available in HD: no problem, I clicked on "download in SD", but suddenly an error occurred, and a window said that I wasn't connected to the internet (in fact, I was!)

Then, when I tried to switch my wi-fi connection, the list of episode just disappeared from the window. I retry again, turning on - off the tvshows switch, disconnecting internet from the computer and so on.

long story short, now my windows are completely empty, as if the series have zero episodes available to download.
what should I do?!?!

thanks to anyone who will help me

1. Support Staff 1 Posted by Cristina Gómez on 19 Jan, 2012 05:32 AM

   

   Hi Giulio,

   Actually, you've had two different problems. One is related to where you are (Italy I assume), where The Pirate Bay is blocked so TVShows cannot download torrent files. There's a solution for that: check the "prioritize magnets" option in TVShows Preferences.

   The other is related to our servers... right now the feeds are down, you must have catched the exact moment when they went down, sorry for that ;) The episodes will be back in a few hours, when the developer wakes up (it's 6:30h in Spain :P) and fixes the server error so the feeds can be back up.

   • Edit

2. Cristina Gómez closed this discussion on 19 Jan, 2012 05:32 AM.

3. Giulio Gonella re-opened this discussion on 19 Jan, 2012 09:53 AM

4. 2 Posted by Giulio Gonella on 19 Jan, 2012 09:53 AM

   

   2012/1/19 Cristina G�mez <
   [email blocked]>

   >
   > Sorry to bother you again, but the list still isn't showing.

   I checked to option about the mirror torrent as you said, but nothing
   changed.
   I'll wait and hope it will fix itself, I guess that's the only solution.

   Thanks anyway for your help!

   Giulio

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5. Support Staff 3 Posted by Cristina Gómez on 19 Jan, 2012 10:11 AM

   

   Well, the magnet (not mirror) option does work, but if the feeds weren't back up you wouldn't notice anything.

   Anyway, now they are back up so you should see some episodes, if you don't please attach a screenshot and your log (it's in the About tab -> View logs).

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6. Cristina Gómez closed this discussion on 19 Jan, 2012 10:11 AM.

7. Giulio Gonella re-opened this discussion on 19 Jan, 2012 10:14 AM

8. 4 Posted by Giulio Gonella on 19 Jan, 2012 10:14 AM

   

   now i can see the list and also the download is working!!!

   thanks a lot!

   2012/1/19 Cristina G�mez <
   [email blocked]>

   >

   • Edit

9. Cristina Gómez closed this discussion on 19 Jan, 2012 10:16 AM.