Unable to connect

cmaddy1320's Avatar

cmaddy1320

21 Nov, 2013 04:12 AM

After I updated to 2.1 everything worked like a dream for a few hours and then the downloads stopped working. When I try to manually download the shows through the app I get the message "Cannot connect, try again later or check your internet connection"

I am running Maverick and my internet connection is working. Is this a feed problem on my end or something else?

I appreciate all of your hard work to provide this AWESOME service.

  1. 1 Posted by cmaddy1320 on 21 Nov, 2013 06:42 AM

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    Apparently if i prioritize the magnet links I receive the eztv torrents that won't download through the tvapp but I can use eztv manually.

  2. 2 Posted by cmaddy1320 on 21 Nov, 2013 07:53 PM

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    Fixed the problem, I guess that error can mean there is a problem with the save location. I had inadvertently changed the drive name. This can be closed

  3. 3 Posted by mredrup on 22 Nov, 2013 11:33 AM

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    I too am having this error on downloads. It started overnight. Yesterday all
    Was well. How did you fix it?

  4. 4 Posted by chris on 22 Nov, 2013 04:31 PM

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    choosing a new save location fixed my issue.

  5. 5 Posted by cmaddy1320 on 23 Nov, 2013 06:03 PM

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    The exactly what I had to do.

    My situation was that I use an external drive and somehow the label got changed. Anyway long story short I went in through preferences and actually re selected the location.

    Hope this helps.

  6. Support Staff 6 Posted by Cristina Gómez on 25 Nov, 2013 10:03 AM

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    Hi all,

    Sorry for the late reply, is everything working back again for all of you? If not, check this and let us know whether it works or not:

    • The save location should be available.
    • You should be able to access The Pirate Bay from a browser; if not, then your ISP is blocking TPB and you need to activate the "prioritize magnets" option in TVShows so it can download the episodes.
    • You shouldn't have any proxy or firewall blocking internet connection for TVShows OR System Preferences.
  7. 7 Posted by cmaddy1320 on 11 Dec, 2013 05:09 AM

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    Well, piratebay has changed their domain name, and the prioritize magnets doesnt work. I get unresolvable errors through the prioritize links.

  8. 8 Posted by Jeremy Bohn on 11 Dec, 2013 06:51 AM

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    It stopped working for me this week too. Nothing is automatically downloading and when I click to download manually I get the error that there is no connection. I re-did the location of the saved torrents, made no difference.

  9. 9 Posted by Anthony on 11 Dec, 2013 11:14 AM

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    Might as well join and and say, "Ditto! I'm in the same boat." TVShows is not downloading. Well I shouldn't say not completely. It sometimes decides it will download one subscription but not others. And then sometimes it decides it wants to download a HD version even though I have HD turned off. But generally, it is not downloading subscriptions.

    Currently I am getting a "Cannot Connect" error when I try to manually download episodes.

    I ran through the test that Cristina said. I believe the problem in on TVShows server side. Have you guys updated your stuff to the new Pirate Bay site (.ac) which will later change to (.pe)? I am pretty sure this is the issue here. But I could be wrong.

  10. 10 Posted by cmaddy1320 on 14 Dec, 2013 07:14 PM

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    Yes it's working again. The prioritize magnets still doesn't work or me. But I'm looking at it on my end. I think it might be because I'm using frostwire.

  11. Support Staff 11 Posted by Cristina Gómez on 16 Dec, 2013 04:16 PM

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    Hi all,

    Sorry for the late reply. The domain changes should be unnoticeable to TVShows users, since we use the old domains (.org and .se) and up to this moment they have always been redirected to the ones used by TPB (currently .pe). The day .org and .se don't redirect anymore will be the time when we have to update our system.

    Some magnets are not working, we are aware of that and working on releasing a fix. Please read this discussion and refer to it for further notifications.

    The "cannot connect" error is probably caused by not using magnets in a country where TPB is blocked.

    Please let me know if you have any more questions (not related to the magnets issue).

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