Updating Show Information just doesnt work/connect

7th2nd's Avatar


30 Dec, 2011 10:26 AM

I've installed the software and the list of shows appears ok. When I click on any show, the Updating Show Information appears but nothing is ever retrieved - even though it appears to be searching.

Also, when I click the check update button, I get an update error. It's almost as though the Internet connection is blocked but everything else works just fine (ie. links to the website etc). I just cant get it to work!

I've just updated to Lion.

  1. Support Staff 1 Posted by Cristina Gómez on 01 Jan, 2012 07:13 PM

    Cristina Gómez's Avatar

    Hi 7th2nd,

    Are you using a proxy or firewall? Little Snitch maybe? You need to allow internet access to System Preferences and TVShows in order to let TVShows connect to the internet.

  2. 2 Posted by 7th2nd on 01 Jan, 2012 11:30 PM

    7th2nd's Avatar

    Thankyou! I didn't realise I had to allow Internet access for System Prefs. I was just checking TV Shows Helper in Little Snitch. Problem solved!

    Thankyou so much. I'm looking forward to trying out TVShows properly!

    Thanks again and Happy New Year.

  3. 3 Posted by Tarique Sani on 02 Jan, 2012 07:58 AM

    Tarique Sani's Avatar

    I have the same problem and I am not running any firewall. I am on OSX 10.6.8 - please see the attached screen

  4. 4 Posted by Lucas Repolês on 03 Jan, 2012 12:05 PM

    Lucas Repolês's Avatar

    Same problem as Tarique Sani reported. "Updating Show Information" is taking too long. It doesn't seem to be working. I am not running any firewall also.

  5. 5 Posted by Lucas Repolês on 03 Jan, 2012 01:07 PM

    Lucas Repolês's Avatar

    It's working now.

  6. Support Staff 6 Posted by Cristina Gómez on 03 Jan, 2012 09:18 PM

    Cristina Gómez's Avatar

    Tarique, can you try again now? We had a problem that caused feeds to not load, it's been fixed now.

    If it's still stuck on that page, can you attach the log? It's in the About tab -> View logs.

  7. 7 Posted by Tarique Sani on 04 Jan, 2012 01:36 AM

    Tarique Sani's Avatar

    Yes it is working now. Thanks

  8. Cristina Gómez closed this discussion on 04 Jan, 2012 07:43 AM.

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