Home → Problems →

Cannot Connect

• Edit

Charlotte B

09 Jul, 2013 10:23 AM

I keep getting the error in the photo attached 'Cannot connect. Please try again later or check your internet connection'. I know that its nothing to do with my internet connection because everything else is working fine in regard to that. I haven't downloaded anything for a couple of months but now all of a sudden I'm getting this error message. I just wondered whether it was something on your end or whether there is something I can do to fix it. I read the article in regard to trouble shooting but none of it was any help. Any advice in regard to this problem would be a great help

• Screen_Shot_2013-07-09_at_8.12.03_PM.png 27.8 KB

1. Support Staff 1 Posted by Cristina Gómez on 09 Jul, 2013 04:57 PM

   

   Hi Charlotte,

   Can you send us the log (About tab -> View logs, please paste the content into a text file and attach it to the message) so we can take a look?

   • Edit

2. 2 Posted by Ray on 09 Jul, 2013 08:42 PM

   

   2013-07-09 15:37:48.695 ERROR: [616 ~ Main App] Unable to download file: 60 Minutes 2012 12 09 <http://torrents.thepiratebay.se/7907215/60.Minutes.US.2012.12.09.HDTV.x264-YT.torrent>

   • Edit

3. 3 Posted by Charlotte B on 10 Jul, 2013 12:24 AM

   

   The problem fixed itself after a reboot of the modem, thanks

   • Edit

4. Support Staff 4 Posted by Cristina Gómez on 10 Jul, 2013 04:09 AM

   

   Thanks Charlotte. Ray, what's your problem?

   • Edit

5. 5 Posted by Yemar LGI on 10 Jul, 2013 01:50 PM

   

   Its working now. Thank you very much.

   • Edit

6. 6 Posted by Ray on 10 Jul, 2013 09:40 PM

   

   Hey its Ray again. New day same problem. It worked yesterday and now today the same problem is occurring.

   Is there something going on? Can you assist please?

   • Edit

7. Support Staff 7 Posted by Cristina Gómez on 11 Jul, 2013 12:19 PM

   

   Hi Ray,

   You didn't get to explain your problem. If it's the same Charlotte explained, please read this.

   • Edit

8. 8 Posted by Charlotte B on 11 Jul, 2013 12:29 PM

   

   On Thursday, July 11, 2013, Cristina Gómez wrote:

   • Edit