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Problem to download files

Antoine's Avatar

Antoine

07 Feb, 2013 07:23 PM

Hello,

Since last weekend, I have a problem when trying to download HD TV shows.
The downloads that are automatically launched are not HD (but mp4 with low resolution) : It usually happens when the download of the HD version is not available.
In this case, I usually go to the TV Shows panel control and I start downloading the files manually.
But when I do that, I get an error message "Impossible to download ...Impossible to connect. Please check your internet connexion or try later".

When I get into the log files, here is what I find :

2013-02-07 20:16:34.770 INFO: [616 ~ Main App] Downloading http://torrents.thepiratebay.se/8111910/Modern.Family.S04E14.720p.H....
2013-02-07 20:16:34.770 INFO: [616 ~ Main App] Attempting to download new episode: Modern Family S04E14
2013-02-07 20:16:34.777 ERROR: [616 ~ Main App] Unable to download file: Modern Family S04E14 http://torrents.thepiratebay.se/8111910/Modern.Family.S04E14.720p.HDTV.X264-DIMENSION_[PublicHD].torrent
2013-02-07 20:19:56.530 INFO: [616 ~ Main App] Downloading http://torrents.thepiratebay.se/8108301/Justified_S04E05_720p_HDTV_....
2013-02-07 20:19:56.530 INFO: [616 ~ Main App] Attempting to download new episode: Justified S04E05
2013-02-07 20:19:56.533 ERROR: [616 ~ Main App] Unable to download file: Justified S04E05 http://torrents.thepiratebay.se/8108301/Justified_S04E05_720p_HDTV_x264-IMMERSE_[PublicHD].torrent

But if I enter manually these addresses in my web browser, the torrent download starts (so it means I have no issue with TPB or my connexion to this website).

Do you know where the problem comes from ,
Thanks in advance for your help.
Regards.

Antoine

  1. Support Staff 1 Posted by Cristina Gómez on 26 Jul, 2013 04:27 AM

    Cristina Gómez's Avatar

    Hi Antoine,

    So sorry for the late reply. Maybe you have figured it out by now, but you are probably using a proxy or firewall that prevents TVShows from connecting to the internet. If so, you need to give internet access both to TVShows and System Preferences.

    Again, my apologies.

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