Hello,
Since last weekend, I have a problem when trying to download HD
TV shows.
The downloads that are automatically launched are not HD (but mp4
with low resolution) : It usually happens when the download of the
HD version is not available.
In this case, I usually go to the TV Shows panel control and I
start downloading the files manually.
But when I do that, I get an error message "Impossible to download
...Impossible to connect. Please check your internet connexion or
try later".
When I get into the log files, here is what I find :
2013-02-07 20:16:34.770 INFO: [616 ~ Main App] Downloading
http://torrents.thepiratebay.se/8111910/Modern.Family.S04E14.720p.H....
2013-02-07 20:16:34.770 INFO: [616 ~ Main App] Attempting to
download new episode: Modern Family S04E14
2013-02-07 20:16:34.777 ERROR: [616 ~ Main App] Unable to download
file: Modern Family S04E14
http://torrents.thepiratebay.se/8111910/Modern.Family.S04E14.720p.HDTV.X264-DIMENSION_[PublicHD].torrent
2013-02-07 20:19:56.530 INFO: [616 ~ Main App] Downloading
http://torrents.thepiratebay.se/8108301/Justified_S04E05_720p_HDTV_....
2013-02-07 20:19:56.530 INFO: [616 ~ Main App] Attempting to
download new episode: Justified S04E05
2013-02-07 20:19:56.533 ERROR: [616 ~ Main App] Unable to download
file: Justified S04E05
http://torrents.thepiratebay.se/8108301/Justified_S04E05_720p_HDTV_x264-IMMERSE_[PublicHD].torrent
But if I enter manually these addresses in my web browser, the torrent download starts (so it means I have no issue with TPB or my connexion to this website).
Do you know where the problem comes from ,
Thanks in advance for your help.
Regards.
Antoine
#1 Posted by Cristina Gómez Support staff on 26 Jul, 2013 04:27 AM
Hi Antoine,
So sorry for the late reply. Maybe you have figured it out by now, but you are probably using a proxy or firewall that prevents TVShows from connecting to the internet. If so, you need to give internet access both to TVShows and System Preferences.
Again, my apologies.