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Show list won't populate

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Jordon Harbott

17 Dec, 2012 03:06 PM

Hello,

Just this past week I have clicked 'check for new episodes' and nothing pops up anymore. For instance, 'Dexter' season 7 doesn't populate at all for me. Neither does 'Sons of Anarchy' and 'Walking Dead'. I have never had this issue before and I'm unable to find a solution for it. I have the 2.0 version of TVShows and when I click to see if there is a new update it says "Update Error. An error occurred receiving update information. Please try again later". So, it makes me think I'm lacking a connection, but when I "check for episodes" it does check for me. Anyway, please, let me know if there is an easy fix to this. Thanks!

1. 1 Posted by juan on 17 Dec, 2012 07:02 PM

   

   i have the same problem, if you could help me. Thanks

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2. 2 Posted by ratmice on 17 Dec, 2012 07:56 PM

   

   It's happening here, too. My guess is that wherever the info for the episode list comes from is down. Try it again later and I bet it will be working.

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3. 3 Posted by ratmice on 17 Dec, 2012 07:58 PM

   

   In fact tvshowapp.com is down.

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4. 4 Posted by Shiri on 17 Dec, 2012 09:14 PM

   

   i have the same problem.

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5. 5 Posted by ilTorr on 18 Dec, 2012 03:57 PM

   

   I just rebooted my machine and the app seems to be working fine (had a a diff problem, than this) HOWEVER, I can see past episodes in the episode list. In this particular case, The Walking Dead.
   If you "edit" a show you will see the feed url. its from tvshowsapp.com
   So if they are down, no feed. FYI.

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6. Support Staff 6 Posted by Cristina Gómez on 21 Dec, 2012 09:07 PM

   

   Hi all,

   First of all, apologizes for not replying sooner. We work on TVShows on our free time and sometimes we are not able to answer messages in time.

   As ratmice and ilTorr mentioned, this happened because our website was down, since the feeds are gathered from there. It was down for about 12 hours, then it went back up again.

   Just one more thing: ilTorr, if you clicked Edit on one or more shows, make sure you didn't accidentally click "save", because if you did you converted the subscription into a "custom" one and then TVShows will treat it differently. If you see a gear icon over the show picture (on the bottom right side), then it's a custom show and you should unsubscribe and subscribe again so it goes back to being a preset list subscription ;)

   Again, sorry for the inconveniences and best regards.

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7. Cristina Gómez closed this discussion on 21 Dec, 2012 09:07 PM.