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Pop up when opening app or checking for new episodes.

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fhozien

05 Nov, 2012 06:33 PM

Whenever I open the TV shows app or check for new downloads I get 2 pop ups, One saying "the file couldn't be opened because it isn't in the correct format. the file might be corrupted, truncated or in an unexpected format." and the second says "failed to initialize the store" the app seems to run fine otherwise but this is very annoying to encounter every time.

thanks for your help.

1. Support Staff 1 Posted by Cristina Gómez on 05 Nov, 2012 06:56 PM

   

   Hi fhozien,

   Can you send us some screenshots? I've never seen this. Also, can you send us the log? (About tab -> View logs, please paste the content into a text file and attach it to the message)

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2. 2 Posted by fhozien on 05 Nov, 2012 07:06 PM

   

   The pop ups show up twice if entering app, only once if checking for episodes.

   • Screen_Shot_2012-11-05_at_1.59.40_PM.png 1.37 MB
   • Screen_Shot_2012-11-05_at_1.59.47_PM.png 1.37 MB
   • Screen_Shot_2012-11-05_at_1.59.51_PM.png 1.37 MB
   • Screen_Shot_2012-11-05_at_1.59.55_PM.png 1.37 MB
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3. 3 Posted by fhozien on 05 Nov, 2012 07:08 PM

   

   here are the logs

   • logs.rtf 30.2 KB
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4. Support Staff 4 Posted by Cristina Gómez on 06 Nov, 2012 07:49 AM

   

   Hi fhozien,

   I think something went wrong during the installation, even though the background process seems to be working fine. Can you try uninstalling and reinstalling the newest version from scratch? In order to do that, follow these steps:

   1. Backup the folder ~/Library/Application Support/TVShows 2/ (subscriptions) and the file ~/Library/Preferences/com.victorpimentel.TVShows2.plist (preferences)
   2. Empty the trash, if it isn't empty.
   3. Go to the About tab, click the uninstall button.
   4. Open System Preferences (not TVShows PrefPane), if the PrefPane is still here, right click it and remove it.
   5. Download the latest version from our website, and install it (if prompted, select "only for this user").
   6. If everything works, copy the backup of your subscriptions into the Application Support folder and the .plist file to the Preferences folder.

   Sorry for the inconvenience.

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5. 5 Posted by fhozien on 06 Nov, 2012 05:58 PM

   

   thanks so much! it worked!

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6. Cristina Gómez closed this discussion on 06 Nov, 2012 06:28 PM.